Products Personalized Terms & Conditions
Notes to be read before approving the request:
About the products:
1/ Each font appears in a different size and style as indicated on the site, due to the variation in font types and shapes. Therefore, please ensure that the letters are written in either Arabic or English.
2/ The method of drawing each letter is displayed with pictures on the website to clarify the way of drawing the letter, making the visualization of writing clearer.
3/ The shadda and elongation of letters (like إليـــــن and إلين) do not appear in all types of fonts, even if they were written by the client or are present in Instagram photos.
4/Names consist of letters only, and numbers or symbols will not be accepted. / *- and others ) even if they have been written. Thank you for your understanding.
5/ When writing an Arabic name and choosing an English font, the Arabic font will be selected by the team, and vice versa, when there are multiple font types (Font 1 will be selected for Arabic names, and font 5 for English names). Therefore, the appropriate font type should be chosen according to the selected language. Name in Arabic = Type of Arabic font. Name in English = Type of English font.
6/ When a name and family name are combined, only the first will be selected.
7/ Refunds will be credited to the customer's bank account in the event that the seller makes a mistake with the goods or its customization. Since some products run out of stock, there are no alternatives for this problem.
About delivery:
8/ In case there is a lack of information or details regarding the order in terms of the product, gift, or address, the team will not ship the order until they confirm with the customer and inquire from them, which may delay the delivery of the order beyond the agreed-upon time.
9/ The name of the neighborhood and street (in the shipping address) must be written in full to avoid delivery delays, as well as the correct email and mobile number to receive shipping updates, noting that the store cannot update this information.
10/ Delivery days are within a specific period depending on the type of delivery; regular delivery is within 3-7 business days. And the mentioned working days are from Sunday to Thursday.
11/ The Redbox pickup will be within 4-7 days, and the shipment will be collected by the customer from one of the Redbox pickup points spread across the Kingdom. The pickup point will be determined by the customer via email from Redbox.
12/ In case of a shipping delay, please contact the shipping company using the tracking number sent in the email, as the store is not responsible for expediting or rushing the shipping process.
13/ If the customer does not reply to the delivery company during delivery or fails to pick up the shipment from RedBox for any reason, it will be returned to the store warehouse within 10 to 30 days, and the customer will be responsible for paying for the reshipping.
14/ All orders placed before 12 PM are shipped on the same day, and orders placed after 12 PM are shipped the next day (except on Fridays). Please note that working days are from Sunday to Thursday.
15/ When sending a gift outside of Saudi Arabia ( to GCC countries), be mindful that the recipient must pay any applicable customs fees and VAT.
16/ If you have any questions, please contact us via WhatsApp at (0536226888) or email during working hours (8 AM - 6 PM).
17/ Inquiries related to our store are answered during business hours. For inquiries or requests received outside of working hours, we will address them starting from the next working day.
18/ No product that contains customization can be returned or exchanged.
19/ For more details about shipping, please visit the link below.
https://www.mryelh.com/policies/shipping-policy
20/ For more details about the return, please visit the link below.